Refunds and Returns Policy

RETURNS

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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must have been received not as described or defective.

AGAIN, TO BE ELIGIBLE FOR A RETURN, THE ITEM MUST HAVE BEEN RECEIVED NOT AS DESCRIBED OR DEFECTIVE.

To start a return, you can contact us at adrenalinecore9@gmail.com, where we will provide more information on the next steps. Please note that returns are only eligible through the form of refunds.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at adrenalinecore9@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have if it is received not as described or defective, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

IMPORTANT: 

To ensure fairness and to protect our business, our refund policy requires us to receive reimbursement from the supplier before issuing a refund to our customers. This ensures that nobody takes advantage of our services. We apologize for any delay this may cause and will actively work with the supplier to expedite the reimbursement process.

Again, we will NOT refund your money until we have received our money back from the supplier.

If more than 30 business days have passed since we’ve approved your return, please contact us at adrenalinecore9@gmail.com